Terms & Conditions
Welcome to CheatersBeGone.com. Our services to you are subject to the following conditions. If you visit our shop at CheatersBeGone.com, you accept these conditions. Please read them carefully.
Your up to day billing address and phone number must be provided with every order.
GPS Trackers - Terms & Conditions
Purchase of a GPS tracker that requires a service plan constitutes agreement to pay for any recurring service fees required for the service on the device. We ships all items active with monthly subscriptions to begin billing within 7 days after your purchase date unless otherwise stated on the product page for the device. All subscriptions will auto-renew every 30 days or at the end of your prepaid period of service.
Service will be automatically charged to the credit card used for the purchase of the product and by providing us with this card for your order you are authorizing us to charge it for the services and all amounts due. The credit card provided on your order will be set as the default card for billing on your account unless you provide us with an alternate credit card for payment of services. If we are unable to successfully charge you for service fees on your account we may terminate your service without notice.
All deactivation of service requests must be made over the phone by contacting us at 800. Only the account holder listed on the account is authorized to terminate service and we reserves the right to deny a service cancellation request made by any other party on behalf of the account holder. All service fees, both monthly charges and prepaid amounts, are non-refundable and will not be prorated. Service will be terminated at the end of your current billing period that you are in at the time you submit your request to us.
By purchasing GPS device you accept full responsibility for notifying us of any changes you wish to be made to your service and that you must notify us as per the instructions above to deactivate service if you wish to stop the recurring billing for your account. If you do not request to terminate service you will continue to be billed regardless of if the device is being used as we incurs costs for keeping your account active even if the device itself is not actively being used.
Credit Card Orders
We reserve the right to request additional information for proof of billing information. For your protection, credit card orders may be delayed while we confirm your billing information. Please be sure to provide your exact billing address and telephone number-the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
Shipping To An Address Other Than Your Billing Address
To protect our customers from credit card fraud, we may hold an order for further verification if it is being shipped to an address different from the billing address. If the addresses are different, please contact your credit card company to add the alternate shipping address as an authorized secondary address. Your credit card company's phone number can be found on the back of your credit card. We do not ship to un-verified shipping addresses as per instructions of the credit card company. This is for your protection and to help maintain a safe online shopping experience. Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Both the FBI and the U.S. Secret Service are responsible for investigating Internet Fraud Cases. Fraudulent information will be provided to the issuing bank, shipping carriers and networked with our business partners.
Signature Required
Most orders we ship do not require signature on delivery. However, depending on the dollar amount of your order, it may be shipped “Signature Required” for proof of delivery. If you cannot be at the shipping location to sign for your package, please contact the shipping carrier directly with your tracking number to request that they hold the item at your local facility. You can then go to pick up your package at your earliest convenience.
Packages returned to us due to any of the reasons listed above will be subject to both a restocking fee and the shipping charge to have the package sent back to us. Customers assume responsibility if damaged merchandise is signed for at the time of delivery. All shipments must be inspected at the time of delivery; if you suspect damage, please note 'damaged' with your signature or refuse the entire delivery and call us immediately.
Pricing and Availability Policy
Due to changing cost and availability, we reserve the right to alter our prices. Our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, we do not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without notice.
Our prices change often due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our website at a later date, we are not obligated to refund the difference.
Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.
We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item, and to refuse service to any customer.
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions and restocking fees.
To cancel monthly GPS service, please contact us via phone during normal business hours at 800. Please contact us 48 hours before your billing date to avoid being charged for the next month. Purchase of any GPS system constitutes agreeing to activation and monthly service fees chosen upon sale.
Returns Guidelines
We do not accept returns and we do not do refunds on downloadable products such as manuals since they are in digital format and by default cannot be returned. Before placing an order for downloadable product such as manual, make sure that it is what you're looking for. We do not do refunds nor we accept returns on hidden and spy cameras; however, hidden cameras generally come with warranty in case there's something wrong with them. For all other returns or exchanges call our customer service number within 7 days after you received the product. When returning a product customer is responsible for the shipping charges to and from us. No returns will be accepted after 7 days of receiving your item.
Refunds
Items must be returned in original unopened packaging in order to be eligible for a refund. Once these products have been opened, you will be eligible for a warranty replacement only as needed.
All refunds will be issued back to the original form of payment used to make the purchase. The refund will be issued for the item(s) returned only. Shipping charges from the original order will not be refunded as part of the return.
Exchanges
If you would prefer to exchange your item for a different product rather than receive a refund please contact us within 7 days of receiving your item.
Warranty Replacements
All products are backed by 90-Day 1-year or 3-year warranty, as noted on product page. If your product stops working within warranty period and we are unable to resolve the issue through troubleshooting, we will issue a replacement of the same item.
As part of our inspection process for warranty replacement requests, all items are tested upon receipt. If the returned item is found to be in working condition and free of defects your original item will be returned to you. If the item is confirmed to be defective, a new replacement unit will be shipped.
Inspection Process
All items returned are subject to an inspection/testing process.
If it is determined that an item returned is not in salable condition you may be charged a restocking fee of up to 20% of the price paid for the item. Conditions that will incur a restocking fee include, but are not limited to: damage to the product, its components, accessories or packaging. A restocking fee may also be assessed for missing parts, accessories or packaging.
If the product has been altered or physically damaged due to misuse, this may void the warranty and/or return eligibility of the item. In these rare cases your return may be denied and the product will be returned to you.
Return Shipping
Return shipping is paid by the customer for all products, unless the item is defective and under warranty, or as otherwise specified in a specific product detail page on our website. For qualifying returns, a prepaid return label will be provided.
It is strongly recommended that you use a traceable return mailing service and to keep a record of the tracking number for the return shipment. We will not be responsible for any lost return shipments. In the case that proof of delivery is requested for a returned package, the return tracking number will be required.
Unauthorized Returns
Items returned without an authorization issued by CheatersBeGone.com may be denied and sent back to the customer. To ensure your return is processed in a speedy manner, we ask that all returns be requested through our customer service at 800, so that we may issue the appropriate authorization and provide instructions on where to send your item.